The Dog Mom co.

Howl For The Holidays Mug

$16.99 $18.99

Most items are not kept in stock and are made to order when your order is placed. If an item is kept in stock, it will be shown on the products page.

If there is a problem with your order, please email thedogmomco@gmail.com, within 72 hours of receiving your order. Be sure to include your name, order number, tracking number, which item there is an issue with, and a detailed description of the problem, photos will be needed if items are damaged.

All items must be returned in original condition (unwashed, unused, etc). If it is clear that the product was used or washed, a refund/replacement cannot be issued.

All items approved for an exchange must be returned within 14 days of receiving your item. If item is not postmarked by 14 days of receipt of item, an exchange will not be made. The customer is responsible for the shipping fees for exchanges, unless a shipping mistake was made by The Dog Mom co.

The Dog Mom co is not responsible for lost or stolen packages. If you suspect that your package has been stolen or lost in transport, you can file a claim through the shipping company.

Is there a deadline for holiday/Christmas orders?

Yes, it is December 13th! Its the most wonderful time of the year, but things can get pretty crazy with the shipping services and in TDMC shop! Our deadlines this year for orders needing to arrive by December 23rd will be December 13th. Production times naturally will be longer around the holidays with the increase of orders so we like to prepare by announcing a deadline. If you order anytime after December 13th, even just one day, we cannot guarantee that your order will arrive in time.

How long will it take for me to get my shirt(s)? 

Every item is custom made to order so please allow 2 - 7 days for the production process, although our average production speed is 3 days. Once your package has shipped, it can take anywhere from 3 - 8 days to reach you depending on your location. If you need your package by a certain date, please contact us before ordering. Our goal is to ship you your purchases as fast as possible so if you receive a package without all of your purchases, do not worry, your other purchases should be on their way soon!

Where do you ship?

Right now, we only ship to the United States. We are working on expanding and will eventually ship to Canada and internationally!

I did not receive my entire order

Since everything is custom made to order, we often ship items separately. Since shipping is completely free, this does not effect your purchase price in any way.

My package is showing as "delivered" but I do not see it

Unfortunately, we have no control over the packages once they are sent out. You will need to get a hold of your local post office and they should be able to help you out. The post office does not give me access to package details since it has the customers name on it. More than likely they have it at their facility. If they don't have it, a lot of times it can be found at a neighbors house or hidden around your house or apartment.

Do you offer exchanges or returns

Since all of our products are custom made to order we do not allow for exchanges or returns. All sales are final. Please make sure to reference the sizing chart on each product listing to ensure that you are choosing the appropriate size when ordering. If you are having trouble deciding on a shirt size for yourself or for someone else, feel free to reach out to me and I will help you pick the right size! 

How are the shirts printed?

We use a process called DTG (direct to garment) on a majority of our shirts. This process involves using a special ink that dries to the shirt and becomes part of the shirt. That means no cracking, peeling, or washing away! We do not use screen printing or vinyl unless stated in the product description.

How long will it take for me to get my shirt(s)? 

Every item is custom made to order so please allow 2 - 7 days for the production process, although our average production speed is 3 days. Once your package has shipped, it can take anywhere from 3 - 8 days to reach you depending on your location. If you need your package by a certain date, please contact us before ordering. Our goal is to ship you your purchases as fast as possible so if you receive a package without all of your purchases, do not worry, your other purchases should be on their way soon!

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