Please allow for at least one week of processing times for most products. Some may take up to 2 weeks depending on if the item is in stock or needs to be made upon ordering. If you need your products by a certain time, please reach out BEFORE placing your order.



Please be aware that choosing expedited shipping does not mean that your order will ship faster. It will still need to go through the 1-2 week processing time.

All packages are sent through USPS with tracking provided. Sticker orders shipping without any other products ship without tracking through USPS regular letter mail.

The Dog Mom Co is not responsible for lost, delayed, or stolen packages. If you suspect that your package has been stolen or lost in transport, you can file a claim through the shipping company.

Please reach out to the USPS directly if there is a problem with your order while in transit or upon delivery. We are unable to control what happens after the package has left our hands.

We are unable to give refunds or replace orders that are lost, damaged, stolen, or undelivered by the shipping company.


If there is a problem with your order, please email within 72 hours of receiving your order. Be sure to include your name, order number, tracking number, which item there is an issue with, and a detailed description of the problem, photos will be needed if items are damaged or incorrect.




The Dog Mom Co does not allow for refunds, exchanges only.

Store credit will be sent to accepted exchanges.

If you are exchanging for a new size/color/style we cannot reserve the desired item for you.

Customer is responsible for paying shipping back to The Dog Mom Co.

You will receive your store credit within 4 business days of us receiving your package.

Returns and exchanges can only be accepted within 30 days of the original purchase date.

Items must be unworn, unwashed, clean (items with excessive dog hair will not be accepted), and the tags still on.

You will need to place a new order using your store credit.

We cannot guarantee that your desired style/color/size will be available when you are placing your new order with your store credit.